I have an X1 Carbon - Gen6 on which I have set up facial recognition for Windows Hello login. This worked fine at the beginning, but after some recent updates, instead of the IR camera turning on when I boot the system, I get the 'Sorry Something Went Wrong' message and the login defaults to PIN signin. Windows Hello - Something went wrong. Unfortunately, as posted in IT125479, we have confirmed a blocking bug: multiple end-user Windows Hello prompts upon reboot. We have disabled the new enrollment experience and will enable it once the broader ecosystem fix is available.
-->Applies to
- Windows 10
When you set up Windows Hello in Windows 10, you may get an error during the Create a PIN step. This topic lists some of the error codes with recommendations for mitigating the problem. If you get an error code that is not listed here, contact Microsoft Support.
Where is the error code?
The following image shows an example of an error during Create a PIN.
Error mitigations
When a user encounters an error when creating the work PIN, advise the user to try the following steps. Many errors can be mitigated by one of these steps.
- Try to create the PIN again. Some errors are transient and resolve themselves.
- Sign out, sign in, and try to create the PIN again.
- Reboot the device and then try to create the PIN again.
- Unjoin the device from Azure Active Directory (Azure AD), rejoin, and then try to create the PIN again. To unjoin a desktop PC, go to Settings > System > About and select Disconnect from organization. To unjoin a device running Windows 10 Mobile, you must reset the device.
- On mobile devices, if you are unable to setup a PIN after multiple attempts, reset your device and start over. For help on how to reset your phone go to Reset my phone.If the error occurs again, check the error code against the following table to see if there is another mitigation for that error. When no mitigation is listed in the table, contact Microsoft Support for assistance.
| Hex | Cause | Mitigation |
|---|---|---|
| 0x80090005 | NTE_BAD_DATA | Unjoin the device from Azure AD and rejoin. |
| 0x8009000F | The container or key already exists. | Unjoin the device from Azure AD and rejoin. |
| 0x80090011 | The container or key was not found. | Unjoin the device from Azure AD and rejoin. |
| 0x80090029 | TPM is not set up. | Sign on with an administrator account. Click Start, type 'tpm.msc', and select tpm.msc Microsoft Common Console Document. In the Actions pane, select Prepare the TPM. |
| 0x8009002A | NTE_NO_MEMORY | Close programs which are taking up memory and try again. |
| 0x80090031 | NTE_AUTHENTICATION_IGNORED | Reboot the device. If the error occurs again after rebooting, reset the TPM or run Clear-TPM. |
| 0x80090035 | Policy requires TPM and the device does not have TPM. | Change the Windows Hello for Business policy to not require a TPM. |
| 0x80090036 | User canceled an interactive dialog. | User will be asked to try again. |
| 0x801C0003 | User is not authorized to enroll. | Check if the user has permission to perform the operation. |
| 0x801C000E | Registration quota reached. | Unjoin some other device that is currently joined using the same account or increase the maximum number of devices per user. |
| 0x801C000F | Operation successful, but the device requires a reboot. | Reboot the device. |
| 0x801C0010 | The AIK certificate is not valid or trusted. | Sign out and then sign in again. |
| 0x801C0011 | The attestation statement of the transport key is invalid. | Sign out and then sign in again. |
| 0x801C0012 | Discovery request is not in a valid format. | Sign out and then sign in again. |
| 0x801C0015 | The device is required to be joined to an Active Directory domain. | Join the device to an Active Directory domain. |
| 0x801C0016 | The federation provider configuration is empty | Go to http://clientconfig.microsoftonline-p.net/FPURL.xml and verify that the file is not empty. |
| 0x801C0017 | The federation provider domain is empty | Go to http://clientconfig.microsoftonline-p.net/FPURL.xml and verify that the FPDOMAINNAME element is not empty. |
| 0x801C0018 | The federation provider client configuration URL is empty | Go to http://clientconfig.microsoftonline-p.net/FPURL.xml and verify that the CLIENTCONFIG element contains a valid URL. |
| 0x801C03E9 | Server response message is invalid | Sign out and then sign in again. |
| 0x801C03EA | Server failed to authorize user or device. | Check if the token is valid and user has permission to register Windows Hello for Business keys. |
| 0x801C03EB | Server response http status is not valid | Sign out and then sign in again. |
| 0x801C03EC | Unhandled exception from server. | sign out and then sign in again. |
| 0x801C03ED | Multi-factor authentication is required for a 'ProvisionKey' operation, but was not performed. -or- Token was not found in the Authorization header. -or- Failed to read one or more objects. -or- The request sent to the server was invalid. | Sign out and then sign in again. If that doesn't resolve the issue, unjoin the device from Azure Active Directory (Azure AD) and rejoin. |
| 0x801C03EE | Attestation failed. | Sign out and then sign in again. |
| 0x801C03EF | The AIK certificate is no longer valid. | Sign out and then sign in again. |
| 0x801C03F2 | Windows Hello key registration failed. | ERROR_BAD_DIRECTORY_REQUEST. Another object with the same value for property proxyAddresses already exists. To resolve the issue, refer to Duplicate Attributes Prevent Dirsync. Also, if no sync conflict exists, please verify that the 'Mail/Email address' in AAD and the Primary SMTP address are the same in the proxy address. |
| 0x801C044D | Authorization token does not contain device ID. | Unjoin the device from Azure AD and rejoin. |
| Unable to obtain user token. | Sign out and then sign in again. Check network and credentials. | |
| 0x801C044E | Failed to receive user credentials input. | Sign out and then sign in again. |
Errors with unknown mitigation
For errors listed in this table, contact Microsoft Support for assistance.
| Hex | Cause |
|---|---|
| 0X80072F0C | Unknown |
| 0x80070057 | Invalid parameter or argument is passed. |
| 0x80090020 | NTE_FAIL |
| 0x80090027 | Caller provided a wrong parameter. If third-party code receives this error, they must change their code. |
| 0x8009002D | NTE_INTERNAL_ERROR |
| 0x801C0001 | ADRS server response is not in a valid format. |
| 0x801C0002 | Server failed to authenticate the user. |
| 0x801C0006 | Unhandled exception from server. |
| 0x801C000B | Redirection is needed and redirected location is not a well known server. |
| 0x801C000C | Discovery failed. |
| 0x801C0013 | Tenant ID is not found in the token. |
| 0x801C0014 | User SID is not found in the token. |
| 0x801C0019 | The federation provider client configuration is empty |
| 0x801C001A | The DRS endpoint in the federation provider client configuration is empty. |
| 0x801C001B | The device certificate is not found. |
| 0x801C03F0 | There is no key registered for the user. |
| 0x801C03F1 | There is no UPN in the token. |
| 0x801C044C | There is no core window for the current thread. |
| 0x801c004D | DSREG_NO_DEFAULT_ACCOUNT: NGC provisioning is unable to find the default WAM account to use to request AAD token for provisioning. Unable to enroll a device to use a PIN for login. |
Related topics
Windows Hello Something Went Wrong Domain
Just upgraded to Windows 10 and chose to use a local account when I set up this computer. But now when I go to Start > Settings > Accounts and click on the 'Sign in with a Microsoft account instead' link, I keep getting the message 'Something went wrong'. Net result is that I am unable to sign into my Microsoft account through this method. Please tell me how to fix this.
Can't switch from local account to Microsoft account? Cannot sign into Microsoft account in Windows 10 to use Cortana, Microsoft Store, or any other features? Now this page will show some useful solutions to fix this issue.
Common issues:
Part 1: Cannot sign into Microsoft account - Something went wrong
Many Windows 10 users cannot sign into Microsoft account and are stuck in the message 'Something went wrong'. This usually happens when they click Sign in with a Microsoft account instead but find cannot switch from a local account to Microsoft account, or try to sign in Cortana/Windows Store with Microsoft account. The causes can be various. I sum up several available solutions you can try.
Solution 1: Network speed
If your internet is disconnected or the net speed is very slow at that moment when you are trying to sign in to Microsoft account, it is likely to become the reason why your Windows 10 cannot sign in Microsoft account. In this case, you have to diagnose your network connection and take a few more attempts until you can sign in successfully.
If that is not the network problem and still you cannot sign into Microsoft account in Windows 10 after many attempts, try the following solutions.
Solution 2: Create a new local account
Another reason why your Windows 10 cannot sign into Microsoft account is there may be an issue with your current user profile. In this case, you can create a new local admin account.
Step 1: Open Windows 10 Command Prompt as administrator.
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Step 2: Type net user <username> /add (for example: net user iSumsoft /add) and hit Enter key to add a new local user account. Then type net localgroup Administrators <username> /add and hit Enter key to make the user an administrator account.
Step 3: Sign out your current account. Then sign in Windows 10 with the newly added local admin account and then try to sign into (switch to) Microsoft account.
Tips: This way worked for many Windows 10 users including myself.
Solution 3: Check Microsoft account sign-in assistance service
One of the reasons why your Windows 10 cannot sign into Microsoft account is likely because Microsoft account sign-in assistance service is not turned on.
Step 1: Press Win + R keys to bring up the Run dialog box. Then type services.msc and click OK.
Step 2: The Services window opens. On the right pane scroll down to find Microsoft Account Sign-in Assistant Service, and then double-click on it.
Step 3: Make sure the Service status is Start. Click the drop-down behind the Startup type and select Automatic or Manual. Then click Apply and OK to save the changes.
Step 4: Restart your computer and then try to sign in Windows 10 with Microsoft account.
If this still cannot work for you, try the following solutions.
Solution 4: Troubleshoot by program
Step 1: Download the program Microsoft Accounts troubleshooter.
Step 2: Run the program. It will automatically detect invalid settings on your system. Just need to click Next and wait till troubleshooting is completed.
Step 3: Once problems are fixed, reboot your Windows 10 and then try to sign in to Microsoft account.
If this still cannot work for you, what a pity! I’m afraid you have to reinstall system.
Windows Hello Something Went Wrong
Part 2: Cannot sign into Microsoft account – Password is incorrect
If Windows 10 cannot sign into Microsoft account because of an incorrect password, things will be much easier. Just need to reset the password.
(1) If your Microsoft account is tied to your local account, reset your password from https://account.live.com/resetpassword.aspx.
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(2) If your Microsoft account has existed independently on your Windows 10, you can reset Microsoft account password from Windows 10 login screen or by using our software product Windows Password Refixer.
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- How to Secure Your Microsoft Account
- Locked Out of Microsoft Account on Windows 10
- Why Do I Need a Microsoft Account for Windows 10
- How to Create Administrator Account When Can't Sign in Windows 10
- A New Way to Unlock Microsoft Account Using Your Phone instead of Password
- Fixed: Windows 10 User Account Not Appearing on Login Screen